Thanks shifter for your help. Petem, your solution sounds wonderfully hopeful.... but because I am just a very ordinary old grandma who was originally blonde :0
, I don't really know how to go about doing what u suggested. I did go and do a search for the rtcdll.dll file and found it. This is what I discovered...File version 74.1005(RtcMsn052003Fork.030514-153812) and further down in the versions section it said the Product version Value is .....4.2.4874.1005
Now what do I do? And, how do I backup my file before replacing it?.....Can you explain all of this to me in simple terms please
By the way I did remove version 6.0 and replace it with the old version 5.0 MSN and we still were not able to obtain any voice....so Petem your explanation of the version 6.0 leaving a bad dll file must be correct. Prior to ever taking up the version 6.0 we had no problems with voice communication. Thanks everyone