The only "details" that they could have changed is her password, and her zip code. That way she can't just go and remake her password.. easily. If I were her, I would just make a whole new account, and forget the whole thing happened. First thing's first though, is haver her do a scan, with either her anti-virus software, or have her go to
http://housecall.trendmicro.com/hous...start_corp.asp and do that one. It's better than norton's (found things on my comp that norton had been missing for months) and does it fairly quickly. Also, when she makes her new account, make sure her password would be pretty darn hard to guess, and have her put some false information into her account, such as changing her B-date and/or her zip code, and make sure that the answere to her secret question is an off the wall answere (ie. Q: What is my pets name? A: French Toast and lolipops). That way, people will have a really hard time trying to guess it, and they can't trick her into telling them what the answere is. Hope this helps.