Hello Jason,
Thank you for writing to MSN Messenger Customer Support. My name is Genalyn and I will be assisting you.
Before anything else, I'd like to say sorry for the delayed response. We normally respond within 24 hours. However, we have received an unusually large number of messages recently. We appreciate your patience as we handle every customer request as quickly as possible.
From what I've read in your message, the e-mail alert notification and e-mail counter of MSN Messenger are not working anymore. I can understand how you feel about this matter; let me help you resolve your issue.
We have confirmed the problem you described and passed the issue on to our technical support staff for investigation. Our technical support staff are currently working with a fix and further investigating the conflicts with the latest build. Rest assured that this will be soon for we know how important this service is to you.
We understand how important this service is to you so please be assured that we are here to assist you in resolving your problem.
Jason, I sincerely apologize for any inconvenience this may have caused you. You are valuable at MSN and we look forward to providing you with consistent service. Please feel free to write back if you have any other inquiries regarding MSN Messenger.
You may also visit our Help site for additional online help. Please go to:
http://messenger.msn.com/Help/
Thank you for your continued support of our product.
Sincerely,
Genalyn
MSN Messenger Customer Support
well at least they know about it!! =D