[bucaro1975]

Originally Posted by efrady

Hi...
I'm new here and can't seem to find an answer to this question anywhere so hopefully you all can help!

I have a Logitech Quickcam 4000 and the newest version of AIM. I am running them on a Windows XP platform. I am trying to video chat with my sister but all I get are blank gray screens (I can't see her even though she sees herself, and my camera doesn't turn on at all).When she invites me to chat she gets an auto response that I am not responding, although I never see an invite (although we can IM just fine without video). When I invite her to chat I just get a "connecting" message that never ends.

I have made sure that my preferences are set correctly, my firewall is down, etc. The camera works on Yahoo Messenger, and in all other ways (it takes video and still pictures, turns on when I ask it, etc). Yahoo Messenger is okay, but we'd prefer AIM for the video quality and the audio.

I tried Logitech's support line, they say it is an AIM problem. I can't find a number to call AIM (not AOL, but AIM). I can't find an answer under AIM's help section.

I have downloaded all the most recent versions of the Logitech software, AIM, and Windows updates. I am so FRUSTRATED! Has anyone else had this issue, or if not, do you know where I could call or write to find an answer? My sister is due to have a baby and lives in Ireland so we really want to be able to use this!

THANK YOU so much if you can help!
Erika

Erika,
Same problem here, top end system, all new drivers, no transmission of video...no solution yet...send me an email and we can update eachother if problem gets resolved on either side.

Mike