[shifter]

Do you have MSN Messenger in your Norton Allow list? If not, it may be blocking it from accessing the internet. Just follow these steps to check:

1. Right-click on the Norton Internet Security icon in your system tray near the clock.
2. From the menu, click on Norton Internet Security. This will show you the Norton Security Center.
3. Click on Personal Firewall.
4. On the right hand side of the window, click on Configure.
5. Click on the Program Control tab.
6. Scroll down the list of programs and find MSN Messenger.
7. Click on Block All in the pull down menu and change it to Permit All.
8. Click on OK.