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Hi November and welcome to BBB,
As far as I know there are no options to change the sound in the installation process, unless maybe when you do a custom install.
You can turn sounds on and off from the main messenger window. In the preference > alerts & sounds. Might as well check there first. But sounds like you may need to do a fresh install.
Also you said its intemittant? Do you mean its cutting in and out while the sound is happening? Or it works sometimes and other times it doesn't? Have you noticed any sound problems with other programs?
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