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Originally Posted by ToeBee
What alert sounds are you having problems with? Because some are not supposed to work all the time. If someone sends you a message you will hear a alert sound, but you will not hear that sound again if you keep their IM window open. You would only hear the sound if they sent the message and the IM window was closed.
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You don't necessarily have to close the IM box get a sound, you just have to have it as inactive. Say you have two different IM boxes open, when you are chatting in one and the other person IM's you, you WILL hear a sound, but while you are chatting with the person and they IM you and the icon is still in that IM box, then you will NOT hear a sound for them. Well that's how it works with me, hope that helps a bit.