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hi, thanks for your help. i have no sharing folders open. I have all my drivers up to date, and my latop is fully protected with firewalls etc. i have AVG, spybot and Ccleaner and look after my computer well.
I understand what you mean about things changing suddenly but i cannot really pinpoint the answer. at this moment i'm able to video call and use the internet (which i havnt been able to do for ages) although audio is very bad. keeps echoing and jumping.
do you think it could be the other person i'm speaking to. i know their a little over the top on virus scnners lol
thanks
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