Outlook POP3 error after SP1 for MS Office

[patndoris]

I have a friend who is using XP SP2, a hardware firewall on his router, McAfee Anti-Virus w/email scanning, Office 2007 and just installed the recent SP1 for MS Office. Since that update,all his email accounts pull fine, with the exception of his own domain name which is a POP3 account. There were no errors during the installation of the service pack. The error that Outlook kicks up is 0x80042108 which I have Googled extensively, but most references are to older versions of Outlook and do not seem to specifically co-incide with the SP1 installation. There are also no specific issues with regard to this error in the MS Knowledge Base with regard to SP1 for Office.

This account is also set to forward to a Blackberry and that's working properly. He's also able to access the POP3 server and manually check the messages. The only part that's not working is Outlook pulling the messages in.

The machine has been rebooted several times. We tried disabling email scanning with McAfee to no avail. Outlook provides no way to uninstall the service pack short of uninstalling Office and reinstalling - due to leaving the program in an "unstable state" and for this reason I'm hesitant to recommend a system restore (and he is resistant to doing one as well.) I've suggested increasing the time out but it will be tomorrow before I know if that worked. Any other suggestions would be most appreciated.

-Doris-

[Philip]

Doris:

Don't know whether you've tried this yet. Download the Outlook Personal Folders Backup file from Microsoft. Install it, open Outlook, File > Backup, and save all Outlook data to a safe place. Then go to Add/Remove Programs, select Office 2007 and elect to do a Modify/Repair. Select Outlook only for removal. Once this is done, reboot and reinstall Outlook. Go to File > Import and Export, to import your Outlook data back again.

Hope this helps.