Instant Messages, Intercepted Messages

[BigBlueBall News]

AP

April 15, 2002

FOSTER CITY, Calif. (AP) — An instant message exchange might seem as fleeting as a phone call or face-to-face chat. But, like everything else on the Net, it can have much more staying power than users think.

Unlike e-mail, the brief IM remarks that pop up on computer screens are not kept on central servers. But that hasn’t stopped companies from developing software that snags every message — including those unflattering to the boss.

Interest in IM monitoring is soaring as companies not only look to record important communications but also control information leaks and discourage cyberslacking.

Skeptics say it’s just another example of how privacy has all but disappeared in the workplace.

"Some of the practices are far too invasive," said Sarah Andrews, research director of the Electronic Privacy Information Center. "There should be limits on what they can or can’t collect."

Just like e-mail or Web traffic, instant messages can be monitored by corporate network administrators — whether those messages are sent to colleagues using a company’s own software or flashed to friends across oceans using freely available programs from America Online, Yahoo or Microsoft.

Privacy advocates say they know of no major incidents so far of disciplinary action for IM abuse. But it may be just a matter of time.

As of last year, only about 20% of all instant messager accounts belonged to business users, according to the consulting firm Radicati Group. By 2004, the percentage is expected to increase to 50%.

Jupiter Media Metrix says instant messaging use in U.S. businesses more than doubled from 2.3 billion minutes in September 2000 to 4.9 billion minutes last September.

http://www.usatoday.com/life/cyber/tech/2002/04/15/im-eavesdrop.htm