Not Receiving Audio

[jimmyjobillybob]

I am able to send my webcam and recieve the webcam from the person, however, I can not hear the audio from the other person while she can hear my audio. We both have the same Audigy sound cards. I am new to IM so I might not have something set up correctly.

If we use Yahoo IM we can hear each other, but we like MSN IM better. Do I need to change some setting?

Thanks,

[Jeff]

If audio works both ways in Yahoo Messenger, but not in MSN Messenger, the problem lies in the configuration of MSN Messenger. Since she hears your microphone fine, the configuration issue is on her computer. In MSN Messenger, have her go to Tools > Audio/Video Tuning Wizard and run through the setup. It will test to see if things are configured properly.

If she is behind a router, that may complicate things. Each IM program routes audio and video a little differently, and she may have to configure her router to allow traffic on the ports MSN uses for audio.

According to Microsoft:

quote:Most voice problems within Messenger are related to firewall or network settings.

FirewallsYou can use the Voice features of MSN Messenger if you are behind a Universal Plug and Play (or UPnP) firewall or are using Universal Plug and Play (or UPnP) Network Address Translation (NAT) with your home PC. An example of an UPnP firewall\NAT is Windows XP ICS (Internet Connection Sharing).

If you have a personal firewall installed on your PC, please:

Verify with the manufacturer of your PC that the firewall is UPnP compliant.
Try disabling your firewall and making a PC-to-PC/PC-to-Phone call. If you are able to complete your call successfully with your firewall disabled, it is likely that your firewall is not UPnP compliant.
Check with the manufacturer of your firewall to see if a UPnP version is available. If it is not, you will be unable to access the PC-to-PC/ PC-to-Phone voice features with your current firewall.

One exception to the UPnP firewall requirement is for users behind an ISA Firewall Server. This is a corporate class firewall and you should either consult your corporate Helpdesk or consult your ISA Firewall Server documentation for more information.

If you have any questions on whether you are behind a firewall or what type of firewall it is, please contact your ISP or corporate Helpdesk.

Network Address Translation (NAT)

MSN Messenger PC-Phone features should work behind most Network Address Translation (NAT) devices or software. There is, however, a chance that certain implementations of the NAT standard by some manufactures could be broken.

To ensure the best results when using NAT, make sure you have the latest version of both the firmware and software. These should be available from your NAT manufacturer's Web site. For more information on updating your device or software, please refer to the documentation that came with your NAT.

Other problems not related to firewalls or NATIssues with your firewall or NAT are the most common reasons why the PC-to-PC/PC-to-Phone features do not work. Even if you are not aware of a firewall or NAT on your computer, it is possible that your Internet Service Provider (ISP) is using one. Please contact your ISP to verify this.

You need to have a full duplex soundcard for full PC-to-PC and PC-to-Phone functionality.