After several threads about MSN Messenger and its connectivity issues, I have created this thread with all known solutions. Please DO NOT reply to this thread stating that none of these solutions have been successful for you, nor if they were. We know that they are because several members concluded that they have been successful. Please only post in this thread if you have any solutions to contribute that has not already been covered below. Thank you, and good luck with solving the issues. For your reference, please view the
Error Code Library.
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Fully uninstall MSN Messenger, and reinstall a
new copy.
Click Start, then Run, then type the following: ipconfig /flushdns
Turn off Messenger auto-sign in:
Start > (settings) Control Panel > User Accounts > Desired User Account > Manage network passwords (found in ‘Related Tasks’) > remove Passport.Net\*
Start > Run:
regsvr32 softpub.dll
Try one of or several of
there solutions provided by Microsoft for Windows XP users.
Removal of NewDotNet:
1. Double click on My Computer.
2. Double click on the C: drive.
3. Double click on the Program Files folder.
4. Locate and double click on the NewDotNet folder. If there is no
folder, please proceed to PROCEDURE 2.
5. Locate and double click on the uninstall executable; it will be
labeled uninstallX_XX.exe. (“X” represents the version number of the
uninstaller)
6. After removal of our software, you may be prompted to reboot.
Please reboot after removing our software.
7. If this does not fully remove our software, please proceed to
PROCEDURE 2.
PROCEDURE 2 (Locate Backup Copy of Uninstaller and Uninstall from Hard
Drive):
1. Double click on My Computer.
2. Double click on the C: drive.
3. Double click on the Windows or WinNT folder.
4. Locate and double click on the uninstall executable; it will be labeled NDNuninstallX_XX.exe. (“X” represents the version number of the uninstaller)
5. After removal of our software, you may be prompted to reboot.
Please reboot after removing our software.
Problems accessing Hotmail.com:
Double check which encryption bit you have for Internet Explorer. Sites like Hotmail require a 128bit encryption. If you have anything less, visit
www.microsoft.com and download the newest encryption package for your version of Internet Explorer.
In Internet Explorer, go to Tools > Internet Options > Security Tab > Set the Internet security level to low > Advanced Options Tab > Check "use SSL 2.0" and "use SSL 3.0". (These are other tools of security that Hotmail.com needs. Also uncheck “Check for server certificate revocation”. Now clear cookies, temporary Internet files, and history.
Now again go to Start > Run and type in the following DLL’s to reinstall them:
REGSVR32 SOFTPUB.DLL
INITPKI.DLL
MSSIP32.DLL
Install[reinstall]ZoneAlarm Firewall Security.
Install[remove][reinstall]Norton AntiVirus
Make sure that you have the current Direct X downloaded as this can be the problem to the MSN messenger error. You can obtain it from
here.
If you are running Windows 2000 make certain all the latest updates are installed as well as the latest Direct X. Windows 2000 does not support Universal Plug & Play but Direct X will help as it contains some UPNP code.
Ensure that the people you are connecting to have done the same steps where applicable. Then you can re-test the MSN Messenger functionality.
If you are running Windows XP make certain that you have QoS disabled. This is known to cause problems with Messenger's audio and may cause other problems.
Turning off the QoS Packet Scheduler:
To do this:
In Windows, click Start, and then click Control Panel.
Click Network and Internet Connection, and then click Network Connections.
Right click the network or Internet connections that are currently enabled, and then click Properties.
Clear the QoS Packet Scheduler check box.
Restart your computer.
Sign in to MSN Messenger and try again.
Use a program like Registry Mechanic to scan, and fix problems found in your Registry. Once completed, go to your Control Panel > Add/Remove and "Repair" MSN Messenger.
1) Start > Run > Type REGEDIT and press [enter] > On the left hand panel, navigate to HKEY_CRRENT_USER -> Software -> Microsoft -> MSNMessenger
2) In the right hand panel, delete the DAConfigVersion and DomainAuthority values
3) Restart MSN
Chopper Challenge
