My E-Mail Inbox not working properly

[jasyn]

Hello Jason,

Thank you for writing to MSN Messenger Customer Support. My name is Genalyn and I will be assisting you.

Before anything else, I'd like to say sorry for the delayed response. We normally respond within 24 hours. However, we have received an unusually large number of messages recently. We appreciate your patience as we handle every customer request as quickly as possible.

From what I've read in your message, the e-mail alert notification and e-mail counter of MSN Messenger are not working anymore. I can understand how you feel about this matter; let me help you resolve your issue.

We have confirmed the problem you described and passed the issue on to our technical support staff for investigation. Our technical support staff are currently working with a fix and further investigating the conflicts with the latest build. Rest assured that this will be soon for we know how important this service is to you.

We understand how important this service is to you so please be assured that we are here to assist you in resolving your problem.

Jason, I sincerely apologize for any inconvenience this may have caused you. You are valuable at MSN and we look forward to providing you with consistent service. Please feel free to write back if you have any other inquiries regarding MSN Messenger.

You may also visit our Help site for additional online help. Please go to:
http://messenger.msn.com/Help/

Thank you for your continued support of our product.

Sincerely,

Genalyn
MSN Messenger Customer Support

well at least they know about it!! =D

[Mr_V]

Yeah, but that is probably nothing more than an automated response. It is one of the email templates that MS sends to you several hours after you wrote a bug report.

quote:Our technical support staff are currently working with a fix and further investigating the conflicts with the latest build.

It's got nothing to do with the build. If you want to check, you can download previos versions of Messenger, or the newest BETA 7 version. When this was happenning to my msgr, I must've tried 3 different versions. It is more to do with your MSN profile, and right now, something is preventing email alerts.

Still, doesn't hurt to let them know. Hopefully it'll get sorted out soon.

[jasyn]

quote:Originally posted by Mr_V

Yeah, but that is probably nothing more than an automated response. It is one of the email templates that MS sends to you several hours after you wrote a bug report.

It's got nothing to do with the build. If you want to check, you can download previos versions of Messenger, or the newest BETA 7 version. When this was happenning to my msgr, I must've tried 3 different versions. It is more to do with your MSN profile, and right now, something is preventing email alerts.

Still, doesn't hurt to let them know. Hopefully it'll get sorted out soon.

yeah I was guessing that .. but w/e .. i'll wait it out .. eventually **** .. I hope it gets fixed .. i've tried beta 7 .. and i've gone back to 6 .. but i'm going back to 7 kuz I think it looks better =D .. I just check my mail hourly now. damn MSN!!!!

[kriss_boy]

I have the same problem!! Whats the latest? its really annoying!!

[jasyn]

quote:Originally posted by kriss_boy

I have the same problem!! Whats the latest? its really annoying!!

the latest is THE ISSUE IS NOT RESOLVED AND IT'S PISSING ME OFF

they keep sending me stupid emails .. saying I have spyware .. my internet cache is full .. and other dumb crap that doesn't make any sense on why the alert doesn't come on!!!

GRRRRR

[crazycal100]

i can understand you being irate because I have a crazy issue of my own happening right now, AND I have the same issue as you but with another address, seems every address I have gets 'ruined' eventually

[jasyn]

it seems my issue has been resolved. after countless messages with MSN support http://messenger.msn.com/Help/ and countless messages with HOTMAIL support http://www.hotmail.msn.com/cgi-bin/support .. no idea what was the problem .. but I don't care no more. the issue is resolved. just bug the living hell out of them if you have the same problem as I did. I guess that's the only way.

[Defial]

I don't have that problem, it always notify me for e-mails, but it's good the issue is resolved now

[Mr_V]

Looks absolutely sam as when I had the problem Glad to see you're all right now.

[capitaltpt]

I had the same problem for about a month and a half. I just installed new Windows updates for XP Pro today (12/15) along with the cumulitive security patch for Outlook Express and now MSN Messenger reports e-mails in my hotmail inbox perfectly. Seems as though Microsoft fixed the problem.