Microsoft Still Ironing Out IM Kinks

[BigBlueBall News]

CNET

February 19, 2002

CNET - A glitch affecting Microsoft�Œs instant messaging system is preventing some from staying connected to the service.

Problems started as far back as mid-January, with many people reporting similar troubles: Messenger disconnecting without notice anywhere from five minutes to about 15 minutes after signing on, and people occasionally appearing disconnected to their "buddies" even during instant messaging exchanges.

Those people using Windows Messenger, which is only available as part of Microsoft�Œs Windows XP operating system, appear to be suffering the most consistent disconnects. Users of MSN Messenger for Windows and the Mac client software, which can be downloaded from Microsoft�Œs Web site, seem to be less affected by the glitch. Windows Messenger and MSN Messenger technically run on the same messaging network but use different technologies to make and maintain connections.

"Microsoft is aware that some users may be having issues with connectivity, and is currently working to resolve those issues," a company representative said Monday. The representative said Microsoft is also recommending that users of its service download the latest client software.

Though Microsoft technical support has been quick to respond to queries, many affected people complained of conflicting and unhelpful answers from Microsoft�Œs technical support staff, according to comments posted to two Internet newsgroups.

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