WLM: Not getting Offline messages *plz help*

[bitterlime]

Thanks. I always try to figure out as much as I can on my own before I ask someone for help.

I tested it on another machine, the problem remains, none of my old offline messages appeared. And I also asked someone to send me something again while I'm offline. No luck. So at least for me this problem has to do something with my account, rather than with my machine.

So yeah, it seems that my problem is very similar to the one described in the OP, but might have a different cause.

This pretty much means I can't really do alot about it, right? Other than possibly giving the WLM people control over my account temporary. Apparently they have the power to do that, I don't even need to send them my password, they just need my agreement.

Or maybe I could just wait and see if it fixes itself eventually. Now that I have the workaround I'm in no hurry. Thanks once again.

[patndoris]

Yup. If it happens on another machine it's likely a server issue. You can't do anything outside of waiting it out (using the workaround of course) or getting back in touch with support.

Even if you do let them look at your account, they may or may not be able to fix it for you right away. Sometimes they have to dig to find the real cause so they can fix it. That doesn't mean looking at just your account, sometimes they have to dig into things on their end and that can take time. The only way to know if it's a quick fix is to let them try.

If the workaround doesn't bother you - you can always use it for awhile and then test to see if it's resolved on it's own. Lots of things do just magically go away just like they happen out of the blue. Can't hurt anything to wait a few days and see how it goes.

If you do contact support and get a resolution will you please let us know what they find?

[Philip]

Another option is to create an entirely new Live account. Before doing so, save all your contacts by going to Contacts > Save instant messaging contacts. Once your new account is up and running, go to Contacts > Import instant messaging contacts.

[Honorjoriah]

Sadly After disabling every part of mcafee part by part with no luck after each attempt I tried with a full disable (everything that could be turned off went off) and still no luck. I added the mentioned fix's just in case I missed something but still nothing.

This is very annoying >< I think WLM hates me.

[bitterlime]

Originally Posted by patndoris

If you do contact support and get a resolution will you please let us know what they find?

Sure thing, I will tell you if I do it and if they were helpfull or not. For now I am waiting a bit though to see if it fixes itself.

[Honorjoriah]

Just to add I've confirmed that I also cannot get messages if I'm "Appear Offline"

Also I did the port thing as I said before that you mentioned. but I noticed on the page you gave me that it said msn connects to https://rsi.hotmail.com for offline messages receiveing. is there anyway I can confirm that my MSN is actually connecting to that? or is there some way to make sure mcafee isn't blocking that?

[patndoris]

I'm not sure how you could do that. I don't know anything about monitoring router traffic. You might look into one of the network monitoring programs (I'm sure there are free ones) that might do that for you.

As for checking it in McAfee, I'd suggest posting in their forum to get the best instructions on how to check that. I don't use McAfee. Be sure to include your version number etc so you can get the best info.

[bitterlime]

Just for completitions sake: My problem resolved itself some time ago. I hope Joriah's problem can be fixed soon too.

[patndoris]

Thanks for letting us know!